Frequently asked questions

What products does Nextnova specialize in?

Nextnova is dedicated to providing uniquely designed and printed clothing tailored for all fashion tastes, ranging from casual to high-street styles. We also offer eco-friendly bags made from sustainable materials, modern and stylish gadgets such as phone accessories, and a creative range of digital art and photographs. Our digital collection features works created by our in-house designers and professional photographers, each piece embodying originality and creativity.

How quickly are orders processed?

We strive to process all orders within 1-2 days. During this time, your payment will be verified, and your items prepared for shipment. For digital art purchases, the downloadable link will be made available immediately after the purchase is confirmed.

What are the cancellation and modification policies for orders?

For physical goods, you have 24 hours from the time of order placement to cancel or make changes to your order. This can be done by contacting our customer service team. For digital art, due to the nature of the product, cancellations are not available for these items unless there is a proven technical issue preventing access.

What should I expect in terms of shipping times?

Orders are dispatched within 7 working days post-processing. We use trusted courier services to ensure your order reaches you most efficiently.

What types of digital art does Nextnova offer?

Our digital art collection includes abstract designs, digital paintings, contemporary graphic prints, and exquisite photographs from various genres. These artworks are perfect for enhancing your digital or physical spaces.

About Our Products

Ordering Process

About Our Products

Digital Art and Photography

How long will it take to receive my order in Europe?

Depending on your location within Europe, delivery can take anywhere between 7 to 14 days after your order has been shipped. This timeframe allows for the differences in local postal services and international transit.

Will I be able to track my order?

Yes, we provide tracking for all orders. You will receive a tracking number by email once your order has been dispatched, allowing you to monitor its journey to your doorstep.

What is the return policy at Nextnova?

For physical goods, returns are accepted within 14 days of delivery provided the items are in their original condition and packaging. Unfortunately, due to the nature of digital products, we cannot accept returns once the download link has been accessed.

Returns and Exchanges

How can I return an item or request an exchange?

To initiate a return or exchange, contact our customer service team with your order number, the details of the item, and the reason for the return. We will guide you through the process and provide you with all necessary instructions.

Payments

How secure is my payment information when ordering from Nextnova?

e prioritize the security of your data. Our website is secured with SSL encryption, the most up-to-date security measures, ensuring that your payment information is handled with the highest standard of security and confidentiality.

What payment options do I have?

We accept payments through major credit cards, PayPal, and bank transfers. All payments are processed through a secure encryption platform to ensure the safety of your personal information.

Additional Support

In what languages is customer support available?

We offer customer support in both English and Polish to accommodate our diverse customer base and ensure clear communication.

How can I reach Nextnova's customer service?

Our customer service team can be contacted via email at contactwithus@nextnova.shop. We are also available through our website's contact form. We aim to respond to all inquiries within 24 hours.

For more information or if you have specific inquiries not covered here, please do not hesitate to reach out to us. We are here to assist you!