Return and Refund Policy

At Nextnova, we strive to provide high-quality products and a smooth shopping experience. Please review our return and refund policy below for both physical and digital products:

1. Return Policy for Physical Products

• Damaged, Defective, or Misprinted Items:
  If you receive a damaged or defective item, or if your product has a misprint, please contact us within 30 days of receiving your order. We will work with our fulfillment partner to provide a replacement or offer a full refund.

• Incorrect Items:
  If you receive an incorrect item (wrong size, color, or product), please contact us within 30 days. A replacement or refund will be arranged based on your preference.

• Non-Returnable Physical Items:
  Due to the custom nature of our products, we cannot accept returns for buyer’s remorse or size issues. Please ensure you check our size guide carefully before placing your order.

• Personalized Physical Items:
  Personalized items cannot be returned unless they arrive damaged or defective.

2. Return Policy for Digital Files

• Non-Returnable Digital Files:
  All digital file purchases are final and non-refundable. Due to the nature of digital goods, once the files are downloaded or accessed, we cannot accept returns, offer refunds, or exchanges.

• File Delivery Issues:
  If you encounter any issues with downloading or accessing your digital files, please contact us for assistance. We will ensure that you receive the correct files.

3. Refund Policy

• Physical Product Refunds:
  Refunds are eligible for items that are damaged, defective, or incorrectly fulfilled. Once your refund is approved, it will be processed to your original payment method within 7-10 business days.

• Digital Product Refunds:
  As digital products are final sale, refunds are not available for these items unless there is a proven technical issue preventing access.

• Return Shipping for Physical Items:
  If your physical product is damaged, defective, or incorrect, return shipping will be covered by our fulfillment partner. Instructions will be provided after your return request is approved.

4. How to Request a Return or Refund

To initiate a return or refund, please follow these steps:

• For physical products, contact us within 30 days of receiving your order via our social media channels. Provide your order number, issue description, and photos of the problem.

• For digital products, contact us if you experience any technical issues, and we will resolve them promptly.